First National Bank of Botswana (FNBB) expanded the use of its digital payments and cash-access services in the year to June 2026, with CashPlus transactions increasing by 18% and eWallet transactions rising to 15.2 million, according to the bank's latest integrated report.
The figures point to growing use of services that allow customers to move money, withdraw cash and make payments outside traditional banking channels, while the bank's customer base and mobile banking adoption also continued to expand.
CashPlus recorded 11 million transactions during the financial year ended June 30, up from 9.3 million a year earlier. The value of transactions processed through the network increased to P9.3 billion from P7.8 billion, representing growth of approximately 19%.
The service enables FNB and non-FNB customers to deposit and withdraw cash, access eWallet funds, buy airtime and electricity, and pay bills through a network of agents. Its expansion was accompanied by an increase in the number of CashPlus agents to 2,074 from 1,794, extending the bank's reach beyond its branches.
The network's growth is significant in a market where access to financial services remains an important consideration, particularly for customers who rely on cash or need convenient ways to transact without visiting a bank branch.
FNB's eWallet service also recorded an increase in activity. The platform processed 15.2 million transactions, compared with 14.6 million in the previous financial year, an increase of approximately 4%. The service allows customers to send money instantly to mobile phone numbers, including recipients who do not hold bank accounts.
The bank's report notes that its previous-year eWallet transaction figure was incorrectly reported as 17.4 million. The comparative figure used in the latest report is 14.6 million.
Mobile banking adoption increased alongside activity on the payments platforms. The number of FNB Banking App users rose to 424,000 from 384,000, an increase of about 10%. The application enables customers to make payments, transfer money, purchase airtime and electricity, and conduct other banking transactions without visiting a branch.
The figures suggest that digital access is becoming an increasingly important part of FNBB's service offering, although the report does not disclose how frequently customers use the application or what proportion of the bank's total transactions takes place through digital channels.
The bank also recorded strong growth in its business payments offering, eWallet Pro, which supports bulk disbursements such as payroll, supplier payments and incentives to banked and unbanked beneficiaries.
Wallet funding through the platform increased to P238 million from P96 million in the previous year, while eWallet Pro card transactions rose to P163 million from P55 million. These represent increases of approximately 148% and 196%, respectively, pointing to a substantial expansion in activity on the business-focused payment service.
FNB's merchant services also expanded during the period. The bank rolled out 1,065 Speedee point-of-sale machines, up from 884 a year earlier. The compact devices are designed for small businesses and mobile merchants, allowing them to accept card payments without the rental and application fees associated with some traditional point-of-sale arrangements.
Its Cash@Till service, which allows customers to withdraw cash at participating retail outlets using their FNB Visa cards, expanded to 440 partner stores from 348. Transactions increased slightly to 289,598 from 285,032. However, the value of cash withdrawn declined to P95 million from P101 million, indicating that the increase in transaction volumes did not translate into higher total withdrawal value.
The product figures sit alongside continued growth in FNBB's overall customer base. The bank reported more than 768,000 clients at the end of the 2026 financial year, up from more than 753,000 in 2025 and 706,000 in 2024. It added approximately 15,000 new-to-bank clients during the latest year, compared with 47,000 in 2025.