First National Bank of Botswana (FNBB) processed billions of pula through its digital and alternative banking channels in the 2025 financial year, highlighting the growing weight of transaction-led platforms in its business model.
According to the bank's Report to Society, agency banking network CashPlus handled P7.8 billion in transactional value during FY2025, up from P5.5 billion the previous year. Transactions increased to 9.3 million from 6.7 million, while active agents rose to 1,794, with further expansion into remote areas. Since inception, the bank reports that approximately P25 million in cumulative commission income has been paid to CashPlus agents.
eWallet recorded 17.4 million transactions, compared to 14.4 million in FY2024, as customers continued using the service to send funds to any mobile number, including unbanked recipients. Cash@Till processed 285,032 withdrawals worth P101 million, up from 226,555 withdrawals valued at P80 million the previous year, with 348 partner stores nationwide.
Digital banking adoption also grew. The FNB Banking App reached 384,000 users, up from 330,000, with customers completing 27 million airtime purchases and four million electricity purchases through the platform.
On the enterprise payments side, FNBB rolled out 884 eWallet Pro machines during the year, expanding its card-based bulk disbursement solution for businesses paying both banked and unbanked recipients.
FNBB also procured P397 million through local companies during FY2025, while P387 million in advances was drawn under its Citizenship Economic Empowerment Programme.
Across its core segments, Retail Banking served 662,958 active clients at year-end, with P12.4 billion in loans and advances and P7.2 billion in deposits, contributing 36% of total revenue. Commercial Banking reported 90,009 active clients, P4.1 billion in loans and advances and P10.2 billion in deposits, accounting for 23% of revenue. Corporate and Investment Banking had 366 active clients, P5.0 billion in loans and advances and P5.9 billion in deposits, also contributing 23% of revenue, while Treasury generated the remaining 18%.